TERMS & CONDITIONS
1. About Us
This website is owned and operated by
Jane Faires Art
Paradise Cottage,30 South Street, Totnes Devon TQ9 5DZ
Tel: 01803 862123
If you need to contact us please use the details above.
2. Make a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. You will see a confirmation page of your order, with order number, thanking you for your purchase.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.3 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.4 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.5 This contract is covered by English law.
3. How to place an order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items can be removed from your basket at any time.
3.2 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.3 . Sales on the main part (non trade) of the website must be paid for when placing an order
3.4 We use secure payment facilities for online purchases. You can pay for your order by most major card types.
3.5 All prices quoted on our website are in GBP.
3.6 Only voucher codes obtained from Jane Faires Art will be honoured.
4. Delivery & Carriage Charges
4.1 Goods will be dispatched within 3 working days. Dispatch may be delayed in accordance with point 4.13.
4.2 We will deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.13.
4.3 Your order may arrive in more than one delivery.
4.4 If there is no one to accept the order on the scheduled delivery date the goods may be returned to our address and we reserve the right to charge you an additional re-delivery charge.
4.5 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. If the carriers are able to make the change, this may delay your delivery.
4.6 Please check the goods on delivery - any goods found to be missing or damaged should be notified to ourselves within two working days of delivery of the items.
4.7 If the goods are lost or damaged please report this to us within two weeks of the order date.
4.8 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
4.9 Free delivery is available on all UK retail orders. Wholesale orders are subject to a carriage charge where the order value is under £80. Orders over £80 have free carriage.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations.
For Trade and Business customers, please see section 8.
5.2 You can cancel your order at any time up to 14 days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone. Please refer to point 5.1 for items exempt from this term.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.6 We will refund all monies paid to us by you excluding postage within 30 days. Please see point 5.1 for exemptions.
5.7 Opening the cello bag is deemed as acceptance of the goods and we reserve the right not to replace any item when the cello bag has been opened, unless faulty in which case please follow the process for returning faulty goods.
5.8 We are not liable for any loss of earnings due to late, incorrect or lost deliveries.
5.9 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 4.6 and 4.7.
This cancellation policy does not affect your statutory rights.
6. Faulty Goods
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. We may then ask you to return the goods. We will deal with the matter in accordance with your legal rights. Please see points 4.6 and 4.7 for time restrictions.
6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either a indicative digital image is supplied by the customer, or the original goods have been received at our address and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.3 When returning a faulty item, we will replace it. However, if an item is not available we will offer an alternative or a refund on the faulty item.
7. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
7.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by the management of Jane Faires Art. We reserve the right to make cancellation and/or re-stocking charges.
7.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.
7.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.
First time orders are strictly on a pro forma basis. Thereafter you may apply for a credit account if required.
Website Disclaimer for:
1. Use of Website
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
1.1 Any and all material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2. Website Visitor Conduct
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, may cause annoyance to others, encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available at all times. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4. Links to and from other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. Law and Jurisdiction
6.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.